{"id":30134,"date":"2026-02-09T17:30:41","date_gmt":"2026-02-09T17:30:41","guid":{"rendered":"https:\/\/amsollo.com\/?page_id=30134"},"modified":"2026-02-09T17:30:46","modified_gmt":"2026-02-09T17:30:46","slug":"faq-foire-aux-questions","status":"publish","type":"page","link":"https:\/\/amsollo.com\/en\/faq-foire-aux-questions\/","title":{"rendered":"FAQ (Foire Aux Questions)"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Foire Aux Questions (FAQ) \u2014 Amsollo.com<\/h1>\n\n\n\n<p>Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es. Si vous ne trouvez pas l&rsquo;information que vous cherchez, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter directement via WhatsApp.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude9a LIVRAISON ET R\u00c9CEPTION<\/h3>\n\n\n\n<p><strong>O\u00f9 livrez-vous ?<\/strong> Nous livrons partout au <strong>S\u00e9n\u00e9gal<\/strong>. \u00c0 Dakar et sa banlieue (Pikine, Gu\u00e9diawaye, Rufisque&#8230;), ainsi que dans toutes les r\u00e9gions (Saint-Louis, Thi\u00e8s, Ziguinchor, etc.) via nos partenaires de transport.<\/p>\n\n\n\n<p><strong>Quels sont les d\u00e9lais de livraison ?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dakar :<\/strong> 3H Chrono<\/li>\n\n\n\n<li><strong>R\u00e9gions :<\/strong> 2 \u00e0 5 jours ouvrables selon la localit\u00e9.<\/li>\n<\/ul>\n\n\n\n<p><strong>Combien co\u00fbte la livraison ?<\/strong> Les frais de livraison d\u00e9pendent de votre zone g\u00e9ographique. Le montant exact sera affich\u00e9 lors de la validation de votre commande ou confirm\u00e9 par notre service client.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb3 PAIEMENT<\/h3>\n\n\n\n<p><strong>Quels modes de paiement acceptez-vous ?<\/strong> Pour votre confort, nous acceptons :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le <strong>paiement \u00e0 la livraison<\/strong> (uniquement \u00e0 Dakar et certaines zones).<\/li>\n\n\n\n<li><strong>Wave<\/strong> et <strong>Orange Money<\/strong>.<\/li>\n\n\n\n<li>Le virement bancaire (pour les grosses commandes ou les entreprises).<\/li>\n<\/ul>\n\n\n\n<p><strong>Le paiement en ligne est-il s\u00e9curis\u00e9 ?<\/strong> Absolument. Notre site utilise le protocole SSL pour crypter vos donn\u00e9es. De plus, les paiements par Mobile Money sont prot\u00e9g\u00e9s par les syst\u00e8mes de s\u00e9curit\u00e9 de vos op\u00e9rateurs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udce6 COMMANDES ET PRODUITS<\/h3>\n\n\n\n<p><strong>Comment passer une commande ?<\/strong> C&rsquo;est tr\u00e8s simple : parcourez nos articles, ajoutez vos produits au panier et cliquez sur \u00ab\u00a0Valider la commande\u00a0\u00bb. Vous recevrez un message de confirmation d\u00e8s que nous aurons trait\u00e9 votre demande.<\/p>\n\n\n\n<p><strong>Puis-je modifier ou annuler ma commande ?<\/strong> Tant que votre commande n&rsquo;a pas \u00e9t\u00e9 exp\u00e9di\u00e9e, vous pouvez la modifier ou l&rsquo;annuler en nous contactant rapidement sur WhatsApp au +221 77 213 38 38.<\/p>\n\n\n\n<p><strong>Les articles fragiles (verre, c\u00e9ramique) sont-ils prot\u00e9g\u00e9s ?<\/strong> Oui, nous apportons un soin particulier \u00e0 l&#8217;emballage. Chaque article fragile est emball\u00e9 avec des protections renforc\u00e9es pour garantir une arriv\u00e9e en parfait \u00e9tat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd04 RETOURS ET GARANTIES<\/h3>\n\n\n\n<p><strong>Que faire si je re\u00e7ois un article cass\u00e9 ou d\u00e9fectueux ?<\/strong> Malgr\u00e9 nos pr\u00e9cautions, un incident peut arriver. Vous disposez de <strong>48 heures<\/strong> apr\u00e8s r\u00e9ception pour nous envoyer une photo de l&rsquo;article endommag\u00e9 via WhatsApp. Nous proc\u00e9derons \u00e0 un \u00e9change ou \u00e0 un remboursement selon notre politique de retour.<\/p>\n\n\n\n<p><strong>Les appareils \u00e9lectrom\u00e9nagers sont-ils sous garantie ?<\/strong> Oui, la plupart de nos articles \u00e9lectrom\u00e9nagers b\u00e9n\u00e9ficient d&rsquo;une garantie constructeur. La dur\u00e9e est pr\u00e9cis\u00e9e sur la fiche descriptive de chaque produit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcde CONTACT<\/h3>\n\n\n\n<p><strong>Comment contacter le service client ?<\/strong> Nous sommes disponibles du <strong>Lundi au Samedi, de 9h \u00e0 19h<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp \/ T\u00e9l\u00e9phone :<\/strong> +221772133838<\/li>\n\n\n\n<li><strong>E-mail :<\/strong> contact@amsollo.com<\/li>\n<\/ul>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Foire Aux Questions (FAQ) \u2014 Amsollo.com Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es. Si vous ne trouvez<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30134","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ (Foire Aux Questions) -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amsollo.com\/en\/faq-foire-aux-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ (Foire Aux Questions) -\" \/>\n<meta property=\"og:description\" content=\"Foire Aux Questions (FAQ) \u2014 Amsollo.com Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es. 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